RESERVATIONS

At the time of booking, a minimum of 50% must be paid, and it is also possible to make a 100% payment.

A reservation is not considered confirmed until the payment of the aforementioned amount has been verified.

CANCELLATIONS BY THE COMPANY

In the event of adverse weather conditions, we will proceed to cancel the excursion, exploring different alternatives. Cancellations will be decided by the boat captain on the same day of the excursion.

ALTERNATIVES THAT WILL BE CONSIDERED:

Change of itinerary to another area of Menorca where sea conditions are favorable. (If the alternative area does not align with the contracted services, the customer has the right to request a 100% refund of the amount paid.)

Change of the excursion date within the customer’s possibilities.

In case of rain, an attempt will be made to postpone the excursion. Summer rains are typically intense and short, lasting no more than 1 hour in most cases, followed by a beautiful sun.

If a reasonable solution cannot be found, we will proceed to a 100% refund.

CANCELLATIONS BY THE CUSTOMER

It is possible to cancel the reservation with 30 days’ notice, receiving a 100% refund of the amount paid.

Between 30 and 15 days before the excursion, a 50% refund of the total value of the chosen activity will be provided.

Cancellations within 15 days of the excursion will not be eligible for a refund.

THE FOLLOWING ARE NOT ACCEPTABLE REASONS FOR CANCELLATION:

Anticipated cloudy or less sunny weather.
Possibility of rain with ample time to modify the excursion.
Customer feeling cold due to not bringing warm clothing.